We love making awesome looking discs and want to spread them around the world. Buying discs from the Latitude 64° Factory Store should therefore be easy. You will find all relevant information in this Customer Service section. Use the Quick links above for easier navigation. If you can not find your answer in the FAQ and the sections below please send an email to us at firstname.lastname@example.org.
FAQ – FREQUENTLY ASKED QUESTIONS
What payment methods are available?
Different payment solutions are available for different countries. More info in the Payment section.
What is the delivery time?
The info from our delivery partner is that most packages will arrive within 10 work days. However, in our experience it can take longer depending on a number of factors such as local customs and handling time by the local post office. More info on prices in the Shipping section.
Currently we are only offering standard delivery.Do you have tracking on the packages you send?
Yes, tracking is included in the shipping cost and a tracking number will be provided with the order completion.Do you have discs in other weights and colors than I can see in the webshop?
No, the weights and colors on the product page is the only ones we have.
Can I send requests on discs I would like the Latitude 64° Factory Store to make?
No, unfortunately we don't offer that service at the moment.
Can I reserve items in my cart?
No. Items in the cart will not be reserved, and will only be "secured" once the payment transaction is completed. We use Shopify as our webshop platform, and Shopify has removed the reserve cart function, due to issues with customers deliberately reserving large quantities of shop items in their cart to make sure that no other customer would grab it before them. As there is no satisfactory reserve cart option to date, we obide by Shopify's rules and regulations.
What is a misprint disc?
Misprint discs are discs with cosmetic flaws. The flight characteristics or durability of the discs are not effected by these flaws. All misprint discs have been stamped two times. The stamp are unique for each individual disc, and will differ from the sample images.
Can I wish for a certain weight/color of a misprint disc?
No, the weight and color are assorted on all discs.
MAIL CONTACT email@example.com
Online payment with major credit cards: Visa, Mastercard. When you are paying with credit card we use secure online shopping that support the SSL protocol. (For more information, visit: www.ssl.com). All of your personal details are protected and encrypted before they are sent for processing.
We accept payment via Paypal for all online orders. If you choose the Paypal option when completing your order, you will be transferred to an SSL-encrypted Paypal server, where you can complete the purchase and enter payment details, either via your PayPal account or via the Credit Card option given on that page (without using a PayPal account). There is also the option to create a Paypal account free of charge during the checkout process. We will be notified by Paypal as soon as the payment has been successfully completed. Payment via Paypal is effected immediately and we receive a message from Paypal as soon as the funds have been paid into our account. We accept payment via Paypal in US Dollars. When you make the payment in PayPal the sum will be converted from US dollars to the currency of your choice. Any extra fees that may occur for converting the currency is not in the hands of the Latitude 64° Factory Store. Additional information: www.PayPal.com
Swedish customers are offered to pay with Klarna. You can choose either to pay directly at the time of purchase or within 14 days. www.klarna.com
VOUCHERS & DISCOUNTS
Vouchers and discount codes provided by the Latitude 64° Factory Store are applied in the "Discount" field at Checkout (before the payment stage).
Gift cards that are issued or purchased at the Latitude 64° Factory Store is only valid for use at this store and no other Latitude 64° website, vendor, retailer or distributor. The Gift Card is a digital product that will be sent via email or text message (not a physical product). There is no expiration date on the Gift Cards purchased on this website, with the exception for personally customized Gift Cards created on demand, where specific set time limits and instructions can be added. The Gift Card code is applied in the "Discount" field at Checkout (before the payment stage). The Gift Cards can not be combined with other discount codes or vouchers on the same order/purchase. For more details on Gift Card product availability, see description on the Gift Card product page.
SHIPPING PRICES & INFORMATION
Our shipping days are Monday-Friday. Swedish holidays do not apply. All orders will be processed within office hours 8 AM - 15 PM (Swedish time) and shipped as soon as possible.
The shipping cost is shown in the Checkout view and is calculated based on the total weight of the order and in accordance with our shipping providers price lists. Customs fees might be applied in some cases, depending on local administration services in respective countries.
All services includes tracking. Please note some services are domestic in your country handled by a partner to the main shipping provider.
- DHL Service Point for all packages up to 20 kg. If weight exceeds 20 kg alternative shipping service will be used.
- PostNord Varubrev 1:a klass for letter size packages. Ex. 1-3 discs.
- DHL Globalmail (Deutsche Post Packed Tracked service) for for countries outside the EU, ex. Norway & Switzerland. Limited to small items under 2 kilo.
- DHL Parcel Connect. Delivery to a nearby parcel shop.
- DHL Express Worldwide delivery option for some countries.
- DHL Express Worldwide or UPS Expedited parcel service. Available option depends on order volume and will be presented at checkout.
Note: We can not deliver to an APO/FPO/DPO address. You need to enter a physical address to be able to receive your package.
REST OF WORLD
- DHL Globalmail (Deutsche Post Packed Tracked) Limited to small / low value items under 2 kilo.
- DHL Express Worldwide or UPS Expedited Parcel Service. Available option depends on order volume and will be presented at checkout.
As the Latitude 64° Factory Store is based in Sweden the delivery times vill vary depending on country and service used for your order. We ship orders daly during Mondays to Fridays (with reservation for public holiday). Generally postal deliveries are not highest priory in logistics chain. So our recommendation are to select parcel service if that is presented as alternative at checkout.
Please note: Note that the shipping and delivery to some countries can be affected time-wise by the Covid-19 pandemic. Read our Covid-19 information here.
All orders via Deutsche Post Packet Tracked will receive a tracking link from the delivery service. Note that it might take between 24-48 hours for the order tracking to be registered at the carrier service in Germany.
All discs will have a standardized weight of 175 grams to calculate shipping costs. All minis will have a standardized weight of 25 grams.
TAXES / DUTIES
Taxes are included for all countries in the European Union. Tax & duties charged by customs of non EU countries (like for example UK, Norway and Switzerland) or countries in rest of world (USA, Canada etc.) are for your own account.
We cannot edit your invoice to display an order value less than we have charged you, to reduce your import duty bill.
RETURNS & EXCHANGES
Returns are valid for up 30 days after you receive your product. Returns must be unused and undamaged in original packaging. If it doesn't still look brand new, we can't sell it as new!
- You are responsible for the charges of the return shipping
- All returns must be shipped back to us with a tracked service.
- Once we receive and accept your return we will refund your order.
- All returns MUST have a valid RMA number (Return Merchandise Authorization).
To return a product that you have purchased from our website, please file a return request via this link: https://store.latitude64.se/a/returns
We do not have an Exchange program. If you need a different item, please file a return and place a new order for the new item.
To get the best use of this site and the very best customer service, a user is recommended to complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products on our site in which you have expressed interest.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address). If you are not paying with your Paypal account you must provide financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for ”https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
USER ACCESS & CONTROL, UPDATES, TRACKING, COOKIES AND MORE
TERMS AND CONDITIONS
This website is operated by Latitude 64°. Throughout the site, the terms ”we”, ”us” and ”our” refer to Latitude 64°. Latitude 64° offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our ”Service” and agree to be bound by the following terms and conditions (”Terms of Service”, ”Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, province of residence, or that you are the age of majority in your country, state, province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS
Certain products may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and ”as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. All products delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Latitude 64°, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Latitude 64° and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Sweden.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org